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Shipping & Returns

SHIPPING

 

All contiguous U.S. orders are eligible for FREE shipping if total exceeds the U.S. $150.00. All international orders are eligible for FREE shipping if total exceeds the U.S. $500.00. 

Fulfillment time is one business day. Delivery time to most U.S. addresses is 2-3 business days when you choose the USPS 2-Day Shipping option. We ship via DHL Express to all international destinations. Generally, delivery time not exceed 5-7 business days to major markets. 


RETURNS

 

If you are not 100% satisfied with your purchase for any reason, just complete our Exchange/Return Form (you can find it in the shoe box) to get F R E E1 return shipping label.

You have 1 0 0  D A Y S   T O   R E T U R N2 your item to us in its original condition.


1. Free return shipping label available for domestic address only. If you ship from an international address, please send your returns and exchanges to:

Memo Shoes Return Department
9958 Palm Grove Drive
Sacramento, CA 95827-3533
The U.S.A.


2. Returns must be unworn, in the state you received them, and in an undamaged original shoe box or your returns may be a subject to reboxing or/and restocking fee(s) up to 50%. International shipping cost is non-refundable.

Items from the Sale department are not eligible for free returns. 


We may charge a re-stocking fee for out of policy returns (e.g. 10% when 100 days return window is closed, $10 when we receive the shoes, not in the original shoe box or shoe box is damaged, 50% or more when we receive shoes with significant signs of use or not in sellable condition).

 

Revised on 7/3/2019