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Shipping & Returns



All contiguous U.S. orders are eligible for FREE shipping if the total quantity of pairs does not exceed two pairs from one customer per month. 

Fulfillment time is one business day or same-day if order placed before 2:00 PM Pacific Time. Delivery time to most U.S. addresses is 2-3 business days when you choose the USPS 2-Day Shipping option. We ship via DHL Express to all international destinations. Generally, delivery time not exceed 5-7 business days to major markets. 



If you are not 100% satisfied with your purchase for any reason, just complete our Exchange/Return Form (you can find it in the shoebox) to get F R E E1 return shipping label.

You have 1 0 0  D A Y S   T O   R E T U R N2 your item to us in its original condition.

1. Free return shipping label available for domestic addresses only for one pair per month per customer. Items purchased with any discount (coupon code, from Sale department) are not eligible to free returns, return shipping fee (approx. $12.00/each shoebox or $5.00/each insole box) will be deducted from your refund. If you ship from an international address, please send your returns and exchanges to:

Memo Shoes Return Department
9958 Palm Grove Drive
Sacramento, CA 95827-3533
The U.S.A.

2. Returns must be unworn, in the state you received them, and in an undamaged original shoebox or your returns may be subject to reboxing or/and restocking fee(s) up to 50%. The international shipping cost is non-refundable. 

We may charge a re-stocking fee for out of policy returns (e.g. 10% when 100 days return window is closed, $10 when we receive the shoes, not in the original shoebox or shoebox is damaged, 50% or more when we receive shoes with significant signs of use or not in sellable condition).

Revised on November 26, 2020