Shipping & Returns
All contiguous U.S. orders are eligible for FREE shipping if total exceeds the U.S. $150.00. All international orders are eligible for FREE shipping if total exceeds the U.S. $500.00.
Fulfillment time is one business day. Delivery time to most U.S. addresses is 2-3 business days when you choose the USPS 2-Day Shipping option. We ship via DHL Express to all international destinations. Generally, delivery time not exceed 5-7 business days to major markets.
If you are not 100% satisfied with your purchase for any reason, just complete our Exchange/Return Form (you can find it in the shoe box) to get F R E E1 return shipping label.
You have 1 0 0 D A Y S T O R E T U R N2 your item to us in its original condition.
Memo Shoes Return Department
9958 Palm Grove Drive
Sacramento, CA 95827-3533
2. Returns must be unworn, in the state you received them, and in an undamaged original shoe box or your returns may be a subject to reboxing or/and restocking fee(s) up to 50%. International shipping cost is non-refundable.
Items from the Sale department are not eligible for free returns.
We may charge a re-stocking fee for out of policy returns (e.g. 10% when 100 days return window is closed, $10 when we receive the shoes, not in the original shoe box or shoe box is damaged, 50% or more when we receive shoes with significant signs of use or not in sellable condition).
Revised on 7/3/2019